Last updated 18 August 2026
You may cancel an order free of charge at any time before it is dispatched, from your account or by emailing us. Once an order has been dispatched it cannot be cancelled, but you may refuse it at the door.
Tell us within 48 hours of delivery, with a photograph of the pack and the batch number printed on it. We will replace the item or refund it in full, whichever you prefer. Because these are food products, opened packs cannot be returned unless they are defective.
Approved refunds are made to the original payment method through Razorpay. We initiate the refund within 2 working days of approving it, and it reaches your account within 5 to 7 working days depending on your bank. You will receive a confirmation when it is initiated.
A membership card may be cancelled within 7 days of purchase for a full refund, provided no member-priced order has been placed against it. After 7 days, or once the card has been used, the fee is non-refundable.
Email info@ororich.com or call +91 98669 44440 with your order number.
